Fully insured to carry you and your
belongings at no extra cost to you
Low Guaranteed prices.
Guaranteed arrival times I will give you £1 back for every minute I am late - except between 31st Oct and 25th Dec
The quote you get is the final price you pay * There are no hidden extras
* ALL THE QUOTES YOU RECEIVE FROM ME ARE FULLY INCLUSIVE OF ALL FEES, CHARGES AND TAXES (including tolls, ferries and fuel) and are given on the basis that immediate payment is made upon successful completion of the job(s) unless otherwise stated.
The herdthecats procedure in securing a booking for a time and date of your choice is as follows:
Take your time in deciding what to say or write in an email.
Some people telephone for a quote. Almost all of them do not have sufficient information to enable an accurate quote to be given. If you telephone you will be asked to supply
the collection and delivery addresses
a list of the items that you want to move
the number of flights of stairs to the properties
how many men you want for the job
whether parking is available at both addresses
the date you want to move on
Usually, 10am will be suggested to you as being a good time to start. Please say if 10am is not appropriate.
You will be asked to send an email in which you should include all the information you have just given over the 'phone and the quote you have been verbally given.
Emails are always answered in chronological order; the earlier you send an email the sooner it will be answered and your quote and/or your booking confirmed. However, this does not mean your email will be answered straightaway. It simply means that your email will be answered before an email sent at a later time by someone else. Emails are normally answered at 8am and 6pm each day. IF THERE ARE TWO OR MORE EMAILS REQUESTING THE SAME DAY, THE EMAIL REQUESTING A BOOKING WHICH WAS SENT EARLIEST WILL SECURE THE BOOKING.
If you have just a few items to move and the distance between the collection address and the delivery address is known it will be possible to give you an accurate quote over the 'phone and it will not change later in an email unless there are significant differences between the information you gave during the telephone call and the email you have sent.
All quotes are based on the information you give. If there are signifcant differences between the information you have given and reality the amount you should pay may increase.
Bookings will only be confirmed by email - that means that you will need to send an email stating that you want to make a booking - you should then receive a return email confirming your booking. Please try to keep your telephone calls and emails concise and to the point.
